Returns & Refunds


Refund Policy

Effective Date: 8/4/2023

Thank you for shopping with Med Dimensions! We want you to have a satisfying shopping experience, and we understand that sometimes you may need to return or exchange a product. This Refund Policy outlines the terms and conditions for requesting refunds or exchanges for products purchased through our website, based in Rochester, New York.

Eligibility for Refunds and Exchanges

1.1. To be eligible for a refund or exchange, the following conditions must be met:

  • The product was purchased directly from Med Dimensions.
  • The request for a refund or exchange is made within 30 days from the date of delivery.
  • The product is in its original condition, unused, and in the original packaging.

1.2. Products that do not meet the eligibility criteria stated above will not be considered for refunds or exchanges.

Refund Process

2.1. To request a refund, please follow these steps:

  • Contact our Customer Support team at [email protected] or 585-510-0005, and provide your order details, reason for the refund request, and any supporting documentation, if applicable.
  • Our Customer Support team will review your request and notify you about the approval or rejection of your refund.
  • If your request is approved, you will be provided with instructions on how to return the product to us. You will be responsible for the shipping costs for returning the product.
  • ¬†Once we receive the returned product and verify its condition, we will process the refund to your original payment method. Please note that it may take several business days for the refund to reflect in your account.

2.2. Shipping costs for the initial purchase are non-refundable.

Damaged or Defective Products

3.1. In the unlikely event that you receive a damaged or defective product, please contact our Customer Support team immediately with relevant details and photographic evidence, if possible. We will investigate the matter and arrange for a replacement or refund as appropriate.


4.1. Certain products may have additional refund or exchange restrictions due to their nature. If applicable, such conditions will be clearly stated on the product page.

Changes to this Refund Policy

5.1. Med Dimensions reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

For any questions or concerns regarding our refund policy, please contact our Customer Support team at sales@med-dimensions or 585-510-0005.

This Refund Policy is governed by the laws of the State of New York, United States.

Med Dimensions, LLC
318 Timothy Lane, Ste 2
Ontario, NY 14519
[email protected]